Client Service Terms

Last updated: September 10, 2025

Scheduling & Access

• We’ll confirm your appointment window by email/SMS. Please note building/door codes and pet details in your intake.
• If we cannot access your home within 15 minutes of arrival (lockout / no entry permission), the visit may be cancelled and a fee up to the minimum service charge may apply.

Cancellation & Rescheduling

• Please provide at least 24 hours’ notice to cancel or reschedule.
• Same-day cancellations, lockouts, or no-shows may incur a fee up to the minimum service charge.

Safety & Working Conditions

• For everyone’s safety, we decline work in hazardous conditions (active infestations, biohazards, unsafe construction, aggressive animals, etc.).
• We do not move heavy or fragile items without your direction; we are not responsible for pre-existing damage or unstable fixtures.

Supplies & Scope

• We bring professional products and tools. Please tell us about product sensitivities or surfaces that need special care.
• Scope is guided by your intake and the service booked (Initial, Standard, Deep, Move-In/Out, Organizing, Decorating, etc.).

Photos (Quality Control & Marketing)

• We may capture before/after photos for job verification and quality control.
• Marketing use is optional and only with your separate consent in the intake form.

Valuables & Fragile Items

• Please secure cash, jewelry, medications, heirlooms, and other valuables before service.
• Let us know about fragile or unique items and any surfaces requiring special care.

Damage & Breakage

• We take great care in your home. If something is accidentally damaged, notify us within 24 hours so we can review and make it right.
• At our reasonable discretion, we may repair, replace, or reimburse considering age/condition and proof of value. Normal wear, pre-existing damage, and manufacturer defects are excluded.

Reasonable Limits & Exclusions

• No tasks requiring trade licenses (electrical, plumbing, appliance repair), no mold remediation, and no work at unsafe heights.
• Outdoor/roof/ladder work is not included unless expressly agreed in writing.

Parking, HOA & Access Fees

• Please provide reasonable parking. Client covers any parking/garage/HOA fees required for access.

Pets

• We love pets and work safely around them. Please secure animals that are anxious or may interfere with service. Aggressive behavior may require us to stop service and a fee may apply.

Estimates, Time Minimums & Scope Changes

• Quotes from our intake forms are ballpark estimates based on the details you provide. The final invoice reflects actual time and scope on site.
• A minimum service charge may apply to each visit. If the scope increases (e.g., extra rooms, heavy buildup, additional décor), we’ll confirm any change before proceeding.

Payment

• Payment is due at completion unless otherwise agreed. We accept Zelle, Venmo, Cash App, and Cash.
• Card on file (optional): If you choose to keep a card on file, it is stored securely by our payment provider and may be charged after service for the final balance and any approved add-ons. We may place a temporary pre-authorization hold to verify funds; your bank controls release timing.

Weather & Emergencies

• Weather, illness, or emergencies may require rescheduling. We’ll notify you promptly and offer the next available window.

Privacy & Communications

• We use your intake details solely to deliver services and coordinate scheduling. Basic job notes may be retained for quality and continuity.
• By opting in, you agree we may contact you via email/SMS with updates and reminders. You can opt out at any time.

Organizing Addendum (if applicable)

• We sort, categorize, and set up systems in collaboration with you. Labeling/bins can be recommended or sourced upon request.
• Donations & discards: Clients are responsible for removing donations and discards. We’re happy to consolidate into bags/boxes and stage for your preferred pickup or drop-off.

Satisfaction

• If anything was missed, please notify us within 24 hours so we can make it right.

Changes to These Terms

• We may update these terms occasionally. The version posted at the time of booking applies to your appointment.

Governing Law

• These terms are governed by the laws of the State of Texas.

Questions? contact.thefinishingtouch.tx@gmail.com